Terms & Conditions
1. The content of the pages of this website is for your general information and use only. It is subject to change without prior notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
2. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without cozycabz.com prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
3. You are prohibited from posting defamatory, obscene, pornographic, profane, threatening, or unlawful material in our forums or our user feedback sections. cozycabz.com will fully cooperate with any law enforcement authorities or court order requesting or directing cozycabz.com to disclose the identity of anyone posting such materials. cozycabz.com may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates cozycabz.com policies in any way. Booking can be made online by filling up the booking form provided here. Payment can be made through any of the credit/debit cards listed here.booking can be made for any person other than cardholder also. For that, you need to fill up details of the cardholder for payment and details of the user for booking. the use of a credit card is totally safe, we use the EBS payment gateway for payment. EBS has a 128 bits SSL encryption technology compliant solution certified by VeriSign. Your card details are not shared.
1) A booking voucher will be sent to the traveler over email when he completes an online car booking with Kuldeep Cozy Cabz Pvt Ltd.
2) Producing the booking voucher provided earlier is mandatory to avail of the car booking services by Kuldeep Cozy Cabz Pvt Ltd. If this is not done it entitles the driver to refuse service delivery without any liability on us to refund the booking amount.
3) When a customer produces the booking voucher provided to him it earlier, it implies that he has read, and understood all terms and conditions mentioned herewith, and agrees on all of them.
4) Duty slip has to be filled by the customer, if this has not been done by the customer no disputes will be entertained later. The start and end distance in Kms will be calculated from our garage. Driving the speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes, and entry fees, etc. to be paid by the customer.
5) Unless specified otherwise, all meter readings/distances/timings will be calculated to and fro from our vendor's garage.
6) Distances between two locations (points) be it is an intercity distance or from vendors garage etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
7) The car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request the driver to make the air condition operational in the aforementioned cases.
8) The voucher is mandatory to avail of any applicable discounts (or) in the case of a cashback. In case of a cashback, the amount will be credited to your credit card/debit card account from which the payment was made to Kuldeep Cozy Cabz Pvt Ltd in approximately 15 days from the pick-up date.
9) Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.
10) The vehicle booked will be subjected to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in a similar segment as applicable.
11) It may happen that for some travel routes, the cab model which was reserved earlier by a customer online will not be able to actually run during travel due to the prevailing road conditions (OR) the probable danger of natural disasters. The reasons mentioned are beyond the control of Kuldeep Cozy Cabz Pvt Ltd. In such a case Kuldeep Cozy Cabz Pvt Ltd will provide an upgraded cab model which is typically used in that region at an additional charge. If the customer does not want Kuldeep Cozy Cabz Pvt Ltd to provide an upgraded car model a refund will be made.
12) Transfer and local car booking services are valid only within city limits. For the aforementioned car booking services, any request for outstation travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.
13) The customer can request for amendments to a booking made earlier by him only if the request is done 24 hours before the pick-up time. No changes will be done within 24 hours of the time of the pick-up time. In cases where amendments are requested on cab type, the cab type requested is subject to availability. In case of a no show where the customer has not informed Kuldeep Cozy Cabz Pvt Ltd on the changes on his schedule 24 hours before the pick up no refunds will be made. The amendments can be done by contacting the support team of Kuldeep Cozy Cabz Pvt Ltd on 9999702116 and mention the booking reference number (CRN number).
14) The customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 15 minutes from the scheduled pick up time.
15) The customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.
16) All bookings under consideration are on a calendar day basis i.e from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pick-up time is 5:00 p.m, the booking will be valid till 1st Jan 11:59 p.m and not 2nd Jan 5:00 p.m.
17) Cabs that are booked for outstation (any or all of Oneway, round trip & multicity) cannot be used for local travel. As an example if a customer books a cab from Mumbai to Shirdi then to Pune and back to Mumbai for a period of 3 days in total & has a predefined Km limit of 750 Kms, and he returns back to Mumbai on the second day & has a balance Km limit of 50 with one day remaining, in spite of this he is not entitled to consume this 50Kms for local travel in Mumbai (Source city), however, the customer can travel from Mumbai to some other cities outside city limits of Mumbai (say Thane) & consume the remaining 50 Kms or more than this by paying additional charges.
18) One way car booking services have all travel charges like toll, taxes, etc applicable when the vehicle returns back to its original location (garage) after dropping the customer to his destination. As example, if a customer avails a one-way car booking service from Pune to Mumbai, he will have to pay all charges applicable while the vehicle returns back from Mumbai to Pune. The total charges to be borne by the customer for this return trip will be slightly lower than the charges for the first trip i.e from Pune to Mumbai.
19) If needed, a customer can amend his booking from one way to a round trip or from one way to multi city while his travel is in progress. A request for amendment while mentioning the CRN number & reason for amendment has to be made to the support team at Kuldeep Cozy Cabz Pvt Ltd by reaching them on 9999702116. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved by our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.
20) The driver will wait for the customer on the travel date for not more than 60 minutes from his pick up time in case the customer does not inform the driver of the delay. After 60, minutes the booking will be considered as a case of no show and the full booking amount will be forfeited.
21) For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges, and any other charges applicable as mentioned on the voucher.
22) For one way outstation trips the customer will pay for any additional charges in the case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey (whichever of these two higher).
23) Transfers with unspecified distance coverage will only include one-way transfer either from airport or railway station to a single location or vice versa. Pick-ups or drops from multiple locations are not included in such bookings.
24) The cumulative amount of monetary discount shown on our website is only for indicative purposes. The exact discount amount or savings offered depends on the service type.
25) Kuldeep Cozy Cabz Pvt Ltd cannot be held accountable for any delay or consequential loss caused to the customer due to traffic jam, or reason beyond the reasonable control of the driver or lapses on the part of the driver.
26) Kuldeep Cozy Cabz Pvt Ltd cannot be held accountable for any loss, damage, physical injury, etc suffered by the customer while availing its services.
27) In case of any misconduct or misbehavior by the driver, the customer should immediately report to the support team of Kuldeep Cozy Cabz Pvt Ltd at 9999702116 and share the experience while mentioning the booking reference number (CRN number).
28) Kuldeep Cozy Cabz Pvt Ltd cannot be held accountable for any loss, damage, or delay suffered by the customer due to force majeure events.
29) In no event, the entire liability of Kuldeep Cozy Cabz Pvt Ltd for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.
30) In case of any dispute, parties agree to the exclusive jurisdiction of the courts of Delhi.
31) In addition to all the above-mentioned terms & conditions, user terms mentioned on the website apply.
32) In a scenario, wherein a customer already has received the driver & cab details, and the cab hired does not show up on the day of travel, it will be considered as the failure of the fleet partner of Kuldeep Cozy Cabz Pvt Ltd. Cozy Cabz booking Pvt being an on-line car aggregator will take all necessary efforts to provide the customer an alternative mode of transport immediately, in the shortest possible time & if failing to do so will provide the customer a full refund, which will be processed in a maximum 7 days from the day. The cab travel was scheduled to begin. Kuldeep Cozy Cabz Pvt Ltd is not liable to reimburse its customer for any expenses like hotel stay charges, flight ticket charges, or any other type of monetary expenses which the customer had to bear as a result of no show of the cab on the day of planned cab travel.
33) Kuldeep Cozy Cabz Pvt Ltd may use the mobile number & email ID shared while making an online booking/ registration with it (or) which is shared while filling its inquiry form for its promotional purposes. Kuldeep Cozy Cabz Pvt Ltd promises that the data will never be sold to any other business entity & will be solely used for its own promotional purposes.
34) It may happen that for some regions that the cab model which was reserved earlier by a customer online cannot be actually made available due to restrictions by local cab associations in that geography, which are beyond the control of Kuldeep Cozy Cabz Pvt Ltd. In such a case Kuldeep Cozy Cabz Pvt Ltd will make a full refund.
35) We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
36) Kuldeep Cozy Cabz Pvt Ltd can send the cab only at the time for which booking has made & not early whatsoever may be the emergencies may be.
37) The final cab rental amount inclusive of extra charges if any will attract applicable service tax.
1) If a traveler cancels 24 hours prior to the pick-up time, 10% of the total trip cost will be deducted.
2) If a traveler cancels within 24 hours prior to the pick-up time, no refund.
3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.
4) The amount will be refunded approximately within 7 business days.
Special Instructions :
1) Driver & car details — These details will be sent to the customer by Kuldeep Cozy Cabz Pvt Ltd approximately before an hour from the pick-up time by SMS and email. In some cases, the driver or an associate of Kuldeep Cozy Cabz Pvt Ltd may also call in advance to reconfirm with the customer.
2) Non-receipt of the driver and car details - In such cases the customer needs to contact the support team at Kuldeep Cozy Cabz Pvt Ltd on 9999702116 and mention the booking reference number (CRN number).
3) The demand of money by the driver- The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges, etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver, the customer should reach the support team of Kuldeep Cozy Cabz Pvt Ltd at 9999702116 and mention the booking reference number (CRN number) and mention the subject of dispute.
4) Payment of extra charges — Any extra charges applicable have to be paid to the directly in cash to the driver.
5) Refusal by the driver to deliver services — The customer to contact the support team at Kuldeep Cozy Cabz Pvt Ltd on 9999702116 and mention the booking reference number (CRN number).
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